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1. Introduction a. ADROIT is an independent Alternative Dispute Resolution entity, set up under Art. 21 of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (Digital Services Act or DSA). b. ADROIT is hence acting in domestic and cross border disputes as an out-of-court dispute settlement body in the sense of Art. 21 DSA, for the following types of disputes arising between users and providers: Decisions whether or not to remove or disable access to or; restrict visibility of the information Decisions whether or not to suspend or terminate the provision of the service, in whole or in part, to the recipients; Decisions whether or not to suspend or terminate the recipients’ account; Decisions whether or not to suspend, terminate or otherwise restrict the ability to monetise information provided by the recipients. The settlement of such disputes shall not